Indeed, for pod zero, the pilot pod that was set up about a year ago, in December 2017, we have been keeping with the principle that new never becomes old. As new intake and new transactions come into the pay centre, to the pod, those are dealt with first. Any spare resources that the pod has over the course of a pay period are directed to the priorities of the individual departments, as the minister flagged. Some departments choose to do more complex cases. Others look at older cases, but really they set the priority, provided we are able to stay on top of the new intake.
On December 6th, 2018. See this statement in context.