Well, base pay is provided every two weeks. If an individual feels that he or she is not getting what is owed, they can report that—they do report that—and that gets escalated either through the client contact centre or through our escalation unit at PSPC.
We do investigate, but we ask that the severity of the issue be assessed before it comes to us so we can ensure that those with the most severe financial hardship are dealt with quickly. For those with lower-level financial issues—and I don't want to diminish this—we will get to those as we work through the higher priority first.