Thank you for the question.
We've made real progress in terms of improving our customer satisfaction. This is really attributable to our employees and their hard work along the way.
The index of customer satisfaction is up about 30% since December 2015, from 2.79 to 3.62 in September, which reflects better service, faster service and more service to departments. For example, the volume of service requests is up roughly 20% so far this year, so demand is growing.