How would you address the problems that we have at Shared Services today? Do you see an emphasis on putting a focus on client relationships, as you just mentioned, and making sure that...? How would you get the buy-in from other CIOs in other departments? I think there's maybe a lack of confidence in SSC in some departments. There was a client survey that proved that. How would you go about it?
On May 31st, 2016. See this statement in context.