I understand, so I'll do the sound bites.
I think the most fundamental issue of all is that the creation of Shared Services Canada had a huge impact on all of the people who work in IT in government—not just the folks who were transferred to Shared Services Canada, but also the CIOs and their organizations that were left behind.
In many respects, we did not do, as a government writ large, enough work on understanding the HR consequence and what it actually meant to the CIOs. Many CIOs lost huge amounts of their organizations as we created Shared Services Canada, and there were many CIOs of whom it was the case in many respects, and I don't mean to say this in a callous way, that for the most part all they did was work on infrastructure. When you transferred all the infrastructure to Shared Services Canada, many of them were actually left with a very marginal mandate. That has consequences. I don't think we understood that as well as we could have.