I will start and perhaps my colleagues would like to add to my answer.
The exercise is always very valuable, to the extent that there are benefits over and above the financial ones.
Human resources are very important. We inherited staff who were able to maintain the current systems but who had not been trained in transformation. If I had known then what I learned later on, I would have launched a staff recruitment program much earlier, in 2012. We could have brought in people who could have provided more support with respect to transformation and new methods. We looked a lot to the way things were done in the private sector.
We did not have human resources data or systems. It took us a year and a half to identify the staff we had and to get job descriptions. The system in government to make this kind of change is complicated, but once it is in place, we can continue. There is no doubt that human resources are important.
I will now give the floor to Mr. Long.