Did you say that you instituted your SSC process in 2006? Okay.
I used to be with the Management Board Secretariat with the Province of Ontario, which did the BTI, and it was a disaster at that time. That was 1995 to 2000 whatever. The transformation systems were not in place.
Looking at lessons learned, how would you guide us? You're saying that, yes, we are on the right track, which is good. No due diligence was done. Our baseline in assets may have been there, but our baseline in human resources or skilled competency was not there. From the information, I gather we have probably achieved it.
When we chose the service provider, did we make the right choice or the wrong choice? What would you say with the benefit of hindsight?