From the two ombudsman's offices, in terms of how we might deal with a particular complaint that comes to either of us, the typical jurisdictional line is, if it's caused by an issue to do with National Defence, our office would deal with it, and if it's caused by the Veterans Affairs process, they would deal with it. If there's a grey area in the middle, our teams work closely together to work out that compliant. We don't actually play in the game of throwing the ball back and forth.
On May 6th, 2019. See this statement in context.