The first time was to do with my disability benefits. It took 18 months to receive approval, and that was far exceeding their 16-week goal they had at the time. The second time was when I wasn't happy with the services, and they just said that I needed more details to sort out the problem. Other than that, again, I just feel like it's a forum to complain and nothing actually happens.
On May 13th, 2019. See this statement in context.