Maybe I'll ask Mr. Grant, because it seems to segue into this a bit. You say you have two audiences here: the veterans whom you want to make sure have the proper expectations going into the process, which is a good way of looking at it; and on the other side, the managers and the people hiring. Mr. Hewitt seems to have found a good match in Service Canada. The manager in charge seems to appreciate that there needs to be some accommodation, values the contribution that Mr. Hewitt makes and obviously knows that any accommodation is well worth the return he's going to get.
Is that the perspective we need every manager to have?