There's a communications problem. You also have to remember that there are many people who won't surface. There are people who are concerned about their jobs and traditionally keep quiet and will endure the situation, so the number of could in fact be higher than 80,000.
What's happening is that people are cautious and concerned and are embarrassed to go to their manager or supervisor to ask for a salary advance. Many times, when they get these salary advances—going to what Debi is saying—two or three days later Phoenix pays them and they are then in an overpaid status, and at the next pay cycle Phoenix takes 100% recovery off their pay, so they get no pay on the next pay. Paying them actually creates a new problem.