Again, I think I'll go back to the deputy's opening remarks. It's a system of systems. Our experience to date is that the software is functioning as we told IBM to program it. For example, we didn't tell IBM to make sure that military service numbers could be used, which is something that we should have done as a department. But the IBM software is working as it was supposed to. They have a contract. If there are warranty issues that are a result of their fault, they fix them at no charge to the Government of Canada. But, as I said, the software is working. It's really about when you combine all parts of the system, meaning managers, individuals, HR specialists. That's where we have to get the system working better together so that people understand exactly what has to be done to get a pay transaction going. There are a lot of examples of where we have room to improve that.
On July 28th, 2016. See this statement in context.