Yes, we were really focused on cleaning the backlog. Part of the September discussion that we had with the deputies was whether we could clear the backlog and whether their people were ready. We had a lot of training packages. I think we now know that they were probably not adequate. We had a lot of change management that we were trying to get the departments to do as well, so that was it.
Then we went through the fall managing that in regular consultation. Rosanna was talking about weekly meetings. I had meetings with heads of HR and chief financial officers.