I have about two minutes left, and my last question might take some time to explain.
To me and I think to many people out there, in particular those who are affected by this, it seems a long period of time to be asking people to wait for a fix to what is perceived as a simple problem. Can you walk me through what happens from the moment that somebody calls and creates a complaint or does so online?
Why does it take so long to actually get things sorted out so that people start getting paid? Is it just a sheer matter of volume versus the number of people there to deal with the cases? What is making it take so long?
I have an employee in my Parliament Hill office who started working for me on April 18. I signed the contract with her at the beginning of April. She got her first pay yesterday. She was beyond the three months' probationary period before she even got paid once.
Why does it take so long for this stuff to become aligned properly?