I have one final question. Our committee is seeing a fair number of issues arising out of the change management process on the IT side in government. One of the things that I've noticed, and I'm hearing certain witnesses say that it's all of a piece and to do it all in one fell swoop, to just implement the system. But my experience in the private sector has been that you would pilot certain new initiatives. You'd do it with a small percentage of the number of people involved. You'd check to see how that affected the training times. You would measure the types of timelines that are required to resolve problems, maybe 5%, and then you would be able to multiply that by 20 and figure out how many additional resources you would need to roll out the full process. I'm wondering why pilots were not used.
On July 28th, 2016. See this statement in context.