It's become pretty obvious that sufficient training was not done. In fact, I spoke with the president of IBM, because I wanted to know what had transpired leading up to Phoenix actually coming on stream. Obviously there's a cost associated with training, depending on the degree of training that you decide to go with, and it was made clear to me that the previous government opted to go with the train-the-trainer model versus actually buying into what IBM had advocated as the amount of training that really needed to take place with Phoenix. It was a real eye-opener for me, given the magnitude of this payroll system involving 300,000 employees, that you would opt for the train-the-trainer model instead of looking to make sure you had as much hands-on training as you possibly could.
I think this again goes to the bottom line of trying to realize savings before you've accomplished what you set out to accomplish. This is why we are finding now that those employees who are working so hard with the right training are doing a really good job; they're really quick studies, but I think the reality is that they weren't given that opportunity when they should have been.