It's encouraging to hear that.
How do you compensate somebody for a credit rating that has been damaged or for a cheque that may have bounced at a local vendor or merchant? Their credibility has been damaged in their community and in the places where they do business, and that kind of compensation is very difficult. That's one side of the coin.
The other side of the coin is something that I find very disturbing in just what I've been picking up here. Prior to the rollout of the Phoenix system, IBM raised caution flags as to the readiness of the system to go into full implementation. After that, Public Service Alliance of Canada raised cautionary flags about proceeding with the secondary rollout, but in all those instances, the department proceeded anyway.
What I heard here earlier is that you had a third party outside consultant. Also, did I hear correctly that the Treasury Board also had a consultant separate from yours?