Our surveys have revealed that Canadians are extremely satisfied when it comes to that. There were no doubts expressed about Canada Post's ability to ensure the best possible service. As I said already, the reliability of delivery and the signature service contribute to the quality of Canada Post's service.
Moreover, many Canadians recognize that they are making little use and even decreasing their use of Canada Post's services. However, they still feel that the service they are provided with surpasses their expectations. The answers provided to the questions in the survey we conducted and those provided in the discussion groups we organized suggested that Canadians felt that they were not informed early enough, thus being deprived of an opportunity to speak out on the best ways to do things.