One of our guiding principles on the transformation we embarked on was that we would work with the workforce within the framework of our collective agreement and also within the framework of the retirements and the attrition coming up in our profile. Our average age for employees is 49 years. In the next five years, if past retirement patterns continue, we expect over 16,000 employees to retire. When we were transitioning the mode of delivery from door-to-door to community mailboxes, the changes in the workforce were all dealt with through attrition.
We are very mindful that it's an important institution. It has 50,000 employees who count on their livelihood. These are important middle-class jobs. But in order for it to have a long-term future and in order for it to have the sustainability for those jobs, it has to evolve—