Thank you, Mr. Chair.
I thank you, Mr. Chopra for being here with us again today.
At the outset, I want to clear things up with my colleague across the way.
We are inheriting a problem. You are with us because there is a crisis. We are attempting to solve some issues involving confidence and communication. That has in fact been my impression from the beginning. Everyone has good intentions and shows good will in wanting to maintain Canada Post in the best possible conditions. However, the information was not communicated in the best possible way; we finally received it through the independent report released this summer. That information is very revealing. I think that there is a lot of work to be done to improve communications.
What internal communication efforts were made by Canada Post to explain the problems in the five-point action plan you put in place?