Your employees, Mr. Chopra; what kind of discussion did you have with them to inform them of the situation that you needed to implement the five-point plan? I think it was kind of urgent to have that plan in place. The faster the plan was in place, maybe you could have saved a bit more money. You could have been efficient, and still kept some kinds of delivery and efficiency of Canada Post.
On September 21st, 2016. See this statement in context.