Okay: so I understand that it's half a billion dollars that the suspension of the five-point plan is costing Canadian taxpayers. But this, I would say, is just la pointe de l'iceberg. We had yesterday a very good report that was produced by the task force charged with finding a solution. One thing I found really insightful in the conversation we had yesterday was that Canada Post is not a one-size-fits-all operation. It has many different clients in many parts of the country. What is interesting is that these people are happy even though the service is not provided in the same way. That's constructive.
We know there is less mail and revenues are going down. We saw that parcels were the good news, but what we hear is that people want parcels every day, while they'd be ready to receive mail not every day. We know that in the parcel sector there are competitors. So how do you...why have you taken this challenge, Mr. Chopra, to do your best for Canadian taxpayers by embarking on this journey with Canada Post? How can you reconcile the fact that parcels, which are generating revenue, and have to be delivered on a daily basis, which is costly—your costs are higher than the private sector—and still you have this protocol?