Thanks to all of you for being here.
Thank you, Mr. Chopra, for your opening remarks.
We all want Canada Post to succeed. We know that change is necessary and that change is a challenge. In talking to one of the task force members, he indicated to us that change was not brought about properly—this is for the record only—and therefore change needs inclusion. Hopefully, going forward, Canada Post, whatever it takes as a change management tool, will be more inclusive and more open and transparent.
My question is, do you see Canada Post as a business or a service, or a combination of both? Not a long answer, please, but a very short answer.