Mr. Ricoul, earlier you said we could already track our parcels while they were being delivered but that digital service could really be improved.
You also discussed mailboxes. Canada Post invested a great deal of money in the mail delivery, as volumes were declining, instead of in parcel delivery. That may be poor planning on its part. As you said, in the era of the Ubers of this world, perhaps it should have invested more in its parcel infrastructure. You have suggested a number of viable options.
I am an e-commerce neophyte. I would like to have more information on what Canada Post should do in order to move on to digital version 2.0.