Thank you for your presentations, which I appreciated. I myself have received an enormous number of complaints from both seniors and persons with reduced mobility in my region, Saguenay-Lac-Saint-Jean. I really do understand what you explained to us this morning. I myself have heard of people who take taxis to pick up their mail because they are unable to travel otherwise. There have been a number of complaints about snow removal and safety. You spoke about the fear of being followed, for example.
My question concerns delivery. You have just learned that some people might get service once a week, but that would require a letter from a doctor and would apply only to persons with a previously recognized disability. However, we should not forget seniors. In my constituency, there are people 85 and 90 years of age who still live at home and who are independent, but, as a result of the winters we have in Quebec and elsewhere in Canada, black ice presents a danger. Consequently, it may be difficult for them to go and pick up their mail.
The task force that submitted the report noted that its members consider themselves as seniors in good condition who are able to go and pick up their mail. Personally, I am still concerned about our aging population.
Do you believe that Canada Post should adapt and not limit this service to persons with reduced mobility—which is very important—but offer it as well to our seniors and that it should adopt a more open position? I would like to hear what you all have to say on the subject, Mr. Defour, Ms. Pelletier, and Mr. Lavigne.