Online business is B to B, business to business. However, most of our sales are B to C, that is, business to consumer.
Delivery is residential, even with commercial products. Online business is linked to residential delivery in at least 80% of the cases. Delivery service twice or three times per week makes no sense. Amazon is looking to deliver its orders on the same day with drones. In a context like that, Canada Post cannot move to parcel delivery two or three times per week. Rather, we should be doing what they do in the United States, with Saturday delivery. People who shop online want to get the package directly at their homes. They don’t want to wait for mail service. These are two different worlds, but the service is the same. It really is a residential service.