Thank you very much, Mr. Couture.
If you would like to have all the details of this online survey, we can send them to you afterwards.
As Mr. Couture mentioned, our intention was first to talk to business people. Mr. Limoges will talk to you later about the residential aspect.
In terms of a business plan, people have suffered little impact; they brought up four major reasons for that.
First, there are already other parcel-delivery services. Canada Post has a presence in that market and there is competition. People use Canada Post, but they also use other suppliers. Those who do their business online are generally satisfied with the services, but I am sure that Mr. Alacchi will tell you more about that. The lack of flexibility is a shortcoming. There is also the matter of the complexity companies encounter in doing business with Canada Post.
Second, most of the businesses in our region already have a mailbox. The changes were not really changes for them because they were already in the habit of operating that way.
Third, a number of businesses in the region use ad-mail and therefore do direct mailing and marketing. For them, taking their mailings to various Canada Post offices was not an issue. However, they had to deal with some changes, but, for them, the changes did not amount to a lot.
Fourth, we are in the Web 3.0 era and we will soon see Web 4.0. More and more companies use email instead of sending packages and they have moved their information online. In particular, sending invoices by email is done more and more.
Mr. Limoges will take over now.