I cannot recall where, but it was one of the suggestions that came up somewhere about seasonal boxes, so winter delivery, etc.
The lady you chatted about, 101 years old. That's amazing. I wasn't aware of this, but we heard from Canada Post recently that you can apply for and get weekly home delivery. They'll put it in the box and then once a week they'll move it to the home. We understand there are issues. Not everyone wants to get a doctor's note, etc.
However, if that is part of consultations with your groups and that is ironed out or set out properly and more easily, do you see that as a much more viable solution to this issue? We're not making them jump through hoops, as they say.