Thank you, Mr. Chair.
I'd like to thank the three of you for joining us for another round of questions.
Mr. Flanagan, your comments about services spoke for themselves. It's important to know what the opinion on the street is. Along with Mr. Boisclair—who had a front row seat—I have experienced the loss of home mail delivery, especially in Lorraine.
Many changes have been asked of a population that had no say. The more we learn about the consultations, the more confirmation we get that there weren't any beforehand. Still, there is a great willingness. Listening to you today, we are seeing that opinions differ when it comes to solutions. In some cases, we're being told that the mail should be delivered to homes once citizens reach age 65. In other cases, that age is 80. According to stakeholders, it's about delivering the mail two or three times a week. You're suggesting improvements despite the ongoing loss of services.
I'd like your opinion on the situation that existed before services were cut back and the current one. In the past, a certain service was provided. Now that it has been taken away in our region, which is part of the Lower Laurentians, how are people managing? How did they react? Obviously, they may not have been happy with the change, but what has been the impact of this removal of the service and how are citizens managing in their daily life?