I must interrupt you because I really don't have much time.
You gave the example of the 101-year-old woman in Bois-des-Filion who managed to get personalized service at home. Is this a possibility you've known about for some time? If you had been informed earlier, would it have changed the situation for people with special needs who might have access to personalized service?
Personally, I only found out last week that such an arrangement was possible.