The main point I would make is that e-commerce represents a tremendous opportunity for growth. In countries that have postal infrastructure that allows for it, it's growing much faster than it is in Canada, and it's growing in a more distributed way. We have a postal system that basically allows only people living in a couple of major centres to enter the market. I think that has implications for regional development and, downstream, it has implications for quality of life.
I can take advantage of Amazon's low fulfillment rates by closing my store, laying off my employees, and shipping all of my stuff to one of their warehouses where employees are expected to pick 97 units per hour. If that's the kind of future we want for people, as opposed to people working in their communities, selling their own goods online across the country, and hiring people locally, which I think is a better future....
It's analogous to roads. We have a system right now that says the highways are only available to a few large players and anybody else has to use local roads or pass through fields. We wouldn't accept that for our physical retail. We wouldn't accept that only big corporations can be on streets and everyone else has to sell from their homes. We shouldn't accept a postal infrastructure that is basically the same thing.