I think we almost need the ability to refer issues. We have 400 small newspapers in very small communities, and one of the things we find is that one is so dependent on the whim or the ruling of the local postmaster. There is no ability to appeal.
I think we've heard that through this process: you don't have anybody you can talk to. I think the regulator needs to be in a position where you can lodge a complaint. The reality is that if it's happening in one place, it's happening across the system. There are trends in these systems, whether it's a pricing issue or a delivery standards issue. I think we do need the ability to be able engage with a regulator as a complaint-driven process.