Our mailers look upon the ombudsman as more of a consumer-facing capability. Canada Post has significant market dominance and wields a lot of power in the industry, to the point that in some cases it fines our members when they do something wrong, and there is no point of appeal. Recently, a member was fined over $20,000. It would have put that company out of business. We had to call and ask Canada Post to please not do that. There needs to be a regulator to control them and offset their sometimes anti-competitive practices.
On September 27th, 2016. See this statement in context.