Fair enough.
When we're talking about Canada Post, we're talking about the corporation and the people. All of you run corporations. Whatever edict you give to your staff or workers, they do it. I'm trying to find that connection between unethical practices of the corporation, which is going to be told to the people....
I'm trying to get a sense of how you resolve an issue that you raise with Canada Post. Small and medium-sized enterprises, I guess, are the biggest users of Canada Post, so can you give me some ideas? We're here to listen to you and get some feedback.