I think that is another important lesson for Canada Post.
We constantly hear from the BlackBerrys, Tom Jenkins at OpenText. The larger technology companies say that once you quit innovation, you might as well shut your doors. You are constantly innovating, particularly, for example, in the market that BlackBerry is in. You come out with a new product, and two months later your competitors have something they say is better, and a lot of customers say they like it better too. That's the environment that a lot of businesses are in, not just the IT sectors, but everybody. You constantly have to innovate, because if you don't, you fall by.
I think that's an important lesson for Canada Post, or any other government agency as well. You have to be innovative or you're left behind. In this case, if Purolator and all their competitors are innovative and out there saying “here's what we're offering our customers”, if Canada Post is maintaining the status quo, they're left behind.