That was just a couple of years ago, Mr. Sinclair.
You talked about performance metrics. One of the tenets of business models and business development is to ensure that there are proper people in place running businesses and constantly looking at those metrics, finding ways in which they can continually improve. Based on your experience here in Kitchener-Waterloo, have you seen a level of improvement with Canada Post over the years? Have the businesses seen that, or are they not in a position to say that they're happy with Canada Post?