I want to give you one simple example. Most businesses today with young business owners use advancing technology all the time because they're in that business do most of their transactions globally online. I have business owners who are 70 years of age and not very computer literate. They expect to receive an invoice or send an invoice to a customer, and they expect to receive a paper cheque back in the mail. That's one of the differences that I wanted to explain, because in time all businesses will roll to a technology that enables them to reduce their costs, and if you're not sending an invoice in the mail and you're not receiving a cheque back, you're not incurring a postal cost to do that. You can send it by email for free.
However, not all of our businesses are ready for that; they're just not there. The pace of change in the post office and how you move forward is of concern because I do not want to disadvantage any of our more established businesses that are not yet technologically savvy enough to participate in or take advantage of those technologies.