From a retail point of view, I know from going to my own postbox—I don't have home delivery and I go to the post office because I choose to have a postbox—it's a way to interact because of transactions I do as an individual. If there are other services that add value to citizens in rural areas, then we would welcome looking at those things. I know the employees want to add value and bring value when they go to work. No one wants to sit at a postal station doing nothing. That's not an engaging career. They want to serve. It's about service.
On October 4th, 2016. See this statement in context.