It was clear from the exchanges we held with our members and with seniors that they hope that Canada Post will work on creating value added. I think I said that out already.
In all enterprises these days, this is more a way of doing business than a simple trendy expression. Businesses are trying to create value added with the services they already provide. This allows them to keep some of them, even if some changes prove necessary. As mentioned several times, Canada Post could offer other kinds of services, such as financial services, or could change its delivery service. It is a big challenge. Of course people never want to lose what they have or are used to having.