It's a special situation. I'm quite tech savvy. I will often help fix bugs in billing and so on. Say what you will, but our memory is not longer the same as we age. You need to remember codes and so on. When you receive paper documents, you have them in your hands.
People sometimes say that we used to receive a lot of direct-mail advertising and that our mailboxes were full of junk, particularly pizza ads. That's also the case for our email inboxes; it's called spam. People are not used to or equipped for that.