Thank you very much.
I am no relation to Brendan Shanahan, by the way, while we're on the hockey bit. I thought you had made a remark off the top, but....
Thank you very much for being here. Those are excellent comments and positive thinking going forward, because I think that's what we're here to do when we're looking at the future of Canada Post.
I very much appreciated your SWOT analysis right off the top, as well, Mr. Nickel. We have to look at the strengths of Canada Post and acknowledge the weaknesses, and that's what we heard from the earlier panel. We need to have reliability—I think that's what we were hearing—because that brand appreciation is not what it was, or it could certainly be a lot better.
I'm going to go to Ms. Kennedy. That weakness is there and the perception that there can be a labour disruption at any time and that postal workers somehow can only do one thing and nothing else. If we were looking at expanding the kinds of tasks that postal workers would be doing, including that community hub where they would be interacting with citizens on Service Canada types of interventions, what do you think? Are people open and willing to do the training and the kind of service component it would require?