It's both. I don't think you can separate them. It's a service because it's something that people depend on.
I would like to add to Councillor Nickel that having the postal workers in the neighbourhood, especially in areas with high concentrations of seniors, is a very valuable thing. They're one of the few people who regularly go through the neighbourhood and identify problems.
I had a neighbour who spent a day and a half passed out on his living room floor before the postal worker observed that he hadn't picked his mail up and made a note of it. They provide a very valuable service to the community because they're there. They see things all the time.
It's a business because it has to be made a little more profitable. With all of the other businesses that are picking up the slack these days, I think that Canada Post has missed the boat on a lot of things. I think there are many opportunities that they were ideally situated to take that they've let go. If they cut service, I think they will cut their business opportunities further.