My approach in government has always been to add value. It's not about people or profits. It's about people toward profitability. Our front-line workers are grossly underutilized and I take issue with that at the City of Edmonton, because management is not doing enough. We're not measuring what we're doing.
I think the same can be said of the value of the postal worker. If we put a true value to what they do, and see what we can value-add to it, and it would be very simple things because the technology is there, I think you'd be saving us money. I think that's worth paying Canada Post for.