With these “and” conversations, we have a management in Canada Post that's been in contraction mode for about a decade. In this committee's struggle between saving Canada Post through contraction versus a paradigm shift in Canada Post and have it more outward looking, open to new service offerings, and reinventing itself, how do we obtain that cultural shift in the high-level management of Canada Post to allow that transformation to happen?
On October 18th, 2016. See this statement in context.