It's a work in progress, in a sense.
People go to Canada Post for the money and the benefits. You go there; you do your job; and you go home. In the main, employees on the work floor want to have their jobs; they want to get the job done; and they want to get the mail to whoever it's being delivered to. Issues happen on the work floor, and they're going to happen as soon as you have more than two people in the workplace. There's going to be an issue. You deal with it and you move on.
At any management level, you're going to have people who should be there and people who shouldn't be there. We have that same mix at Canada Post.