Most of the things I had to say were what people had told me themselves, like the lady who's blind. She specifically requested that she have a box in a specific spot where she could feel to find it, and didn't get that. Now she has to train herself to have her arm at a certain level to hopefully find the keyhole.
If anything is different on the sidewalk that day, like snow or leaves or if she has a different pair of shoes on, she can't find where to put her key because she's blind.
That's why it's so important to have home delivery. She's quite capable of functioning in her own home.