Yes, certainly. I don't disagree that with the decline in Lettermail, profits can be an issue. Canada Post has to find ways, and I think there are two ways that they can increase their profits. We've talked a lot about that, whether it's getting into logistics or whether it's providing other services, such as postal banking. With the retail network they have, they should be looking at every possible opportunity they have to make money to ensure that they can be a viable service.
The other thing we would recommend that Canada Post has to do is make sure that they maintain the service. Where we've seen a decline in service, we think that also.... I think anyone with a business would tell you that when they stop giving the services, there is a general decline of the business over time. We're saying that you shouldn't be doing that. You should be expanding and you should be improving the ability of customers to get items immediately.
We're already seeing signs of that, as a result of the most recent negotiations and the tentative agreements looking at same-day parcel delivery, which I'm sure the committee has heard about, in major centres all across the country, so that you would actually get the evening delivery.
Certainly I could see how some of the presenters from the previous panel would appreciate that in their lines of business and the difficulties that they can encounter getting items to the customer.
I don't know if Glenn wants to follow up with anything.