From my experience, just trying to make this transition over to the grocery store.... Olive is a postmaster. She is not your typical Canada Post employee. She is under a different union agreement, and there are different rules for her. I've had some discussion with the gentleman who would look after this. His name is Bernie. I was a little disappointed that he wants to take a hands-off approach dealing with this situation, basically, “Your deal is with the postmaster, and you look after it with her.” I was a little disappointed to hear that, versus “How do I help you and Olive make this work?”
Personally, I thought, “She's working for you. You're Canada Post. Why is this not an open dialogue?“ It was more of a hands-off approach—“You deal with your postmaster”—which I still have a hard time understanding.