Sure. There are a couple of questions embedded in there. I'll separate them out and take the last one first.
What sort of background do people have who work in the banking sector? Typically they come from a financial services environment. They may have a degree in business. Depending on the financial product they're selling, they will have different licensing requirements. If you are involved in securities, you'll have securities licensing; you'll have to deal with mutual funds. It really depends on what exactly you're doing.
Another key point to consider—and I just want to raise it here in this context because I think it's an important one—is to recognize that embedded in all of this is an assumption that a transaction in a bank branch looks in some way like a transaction at a Canada Post outlet. Maybe 40 years ago that might have been closer to being correct. The challenge now is that most of the transactional part of a banking relationship has moved outside of the branch. If I'm doing a regular banking transaction, then chances are I'm doing it online, or I'm doing it on an ABM, or I'm doing it with some other mechanism. What's happening in the branch is typically a more involved transaction. It is likely financial advice, such as the negotiation of a sale of a complex financial product.
All of this is to say that interaction takes longer now than it would have some time ago.
The question you have to think about is what the implications are of moving that into a Canada Post operation that's then trying to, at the same time, efficiently deliver the mail.