It is no small undertaking to build the technological capacity to operate a full-service bank in today's environment. To give you a sense of scale, last year alone, Canadian banks spent $10 billion on technology investments. It gives you a sense of what's involved in trying to build out the capacity that Canadians have demanded, in order to give them the service they want, to be competitive in this business.
On October 31st, 2016. See this statement in context.